Privacy Policy

Arch Support Residential Services (“ASRS,” “we,” “our,” or “us”) respects the privacy of individuals who interact with our organization, including sponsors, families, staff, support coordinators, and other authorized contacts. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to archsupportres.com and vagrouphomes.com.

Information We Collect

We may collect the following types of information from sponsors, staff, support coordinators, and other authorized contacts:

• Name
• Phone number
• Email address
• Information related to residential care coordination, compliance tasks, and program participation
• Information you submit through our website forms (for example, contact requests, employment questionnaires, sponsor inquiries, and vacancy-alert sign-ups)

How We Use Information

We use the information we collect to:

• Communicate with sponsors regarding monthly compliance action items, reminders, and dashboard updates
• Coordinate care and support for residents in our group homes
• Send text message (SMS) and email reminders related to time-sensitive tasks
• Send vacancy alerts to people who sign up for them
• Respond to inquiries and review employment and sponsor applications
• Maintain accurate records for state licensing and compliance purposes

Text Messaging (SMS)

If you provide your phone number and opt in to receive text messages from ASRS, you may receive reminders related to monthly compliance action items and related program updates. Message frequency varies based on active tasks. Message and data rates may apply. You may opt out at any time by replying STOP to any message, or by contacting us directly using the information below. For help, reply HELP or contact us directly.

If you sign up for vacancy alerts, you will receive a message when a new opening becomes available and one monthly roundup of current openings. The same STOP and HELP options apply.

We do not share mobile phone numbers or opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How We Protect Information

Information is stored using secured, access-controlled systems. We limit access to personal information to authorized ASRS staff who need it to carry out their job responsibilities.

Sharing of Information

We do not sell personal information. We may share information with state licensing or regulatory bodies (such as DBHDS) as required for compliance purposes, or with service providers who support our internal operations (such as our website host and messaging platform) under confidentiality obligations.

Your Choices

You may request to review, correct, or request removal of your personal information by contacting us using the information below. You may opt out of SMS communications at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision.

Contact Us
Arch Support Residential Services
Email: archera@archsupportres.com
Phone: (804) 399-9709

See also our Terms & Conditions.